Greetings all,
I will be available for hire as of December 1st, 2007. I've given notice at the web host I currently work for, HostGator.com, LLC., letting them know that I will be leaving, and will be available for hire after my last 30 days have been completed there. After two years of working at HostGator, where I've acted as a Level 3 administrator and developer, which I've enjoyed having worked with a lot of good people I consider friends, I've decided to move on and am currently looking for a position with an established web hosting provider that can utilize my services and knowledge. I can fit well into many positions and have been either contracting for or working in the web hosting, server admin, support and programming areas of the online industry for 15 years now.
I can handle everything from customer service and phone, live chat and email support, to higher levels (1-3) of support or admin tasks. I am comfortable with all various forms of communication, be it email, live chat, helpdesk, phone, or instant messenger. I have played various roles in my work history, such as as Sr. administrator, COO, CTO, lead developer/programmer and project team leader, to HR & PR positions, support team lead and management, to just about any aspect of this industry. I work very well unsupervised or in a team, or as a team leader. Primarily, my experience is with Linux operating systems, being Linux Redhat, Redhat Enterprise (RHEL), Fedora and CentOS and the like. Most web hosts I've worked with use Cpanel, though I am very comfortable in environments that have no control panels.
I've performed everything from initial configurations and setups with servers, to more involved performance enhancing modifications, to security, to server auditing on a server performance level, user level or security level. Tracking abuse issues, spam, malicious users and files, to creating monitoring scripts and enforcing resource limits, logging and acting upon various issues that arise. This also entails coordination with data centers for hardware issues, OS installs, and so on, from the initial desired partition scheme to full chassis swaps or server mirroring in case of hardware failures.
I have created custom solutions for fellow staff members and companies, to creating new features and custom modifications for client side aspects. Everything from admin scripts, to automated tasks and custom client and server applications to work across a server farm/cluster, to creating and implementing customized Cpanel modules for the Cpanel frontend interface (offering a more feature rich and secure and stable environment over default Cpanel features in some cases). I have created everything from custom DNS clusters that were complex, to creating different types of backup and restore solutions (and interfaces for those) for several of the company's I've worked for. I am able to offer the ability to create new, exciting and interesting features to add to or replace existing functions in many types of interfaces, using various protocols as needed. I am also able to create solutions, rather than be limited by what existing work-arounds and softwares may or may not exist or be exactly what a company needs.
I am experienced with many interfaces, tools, programs and protocols and am familiar with all of the common and general softwares and services regarding web hosting. Everything from kernel compiles to configuration modifications to have services such as FTP, HTTP/Apache, MySQL, SMTP/POP3/IMAP perform better and be more secure. Of course, troubleshooting issues on the server side, network or client end with configurations, scripts, and so on. I have created FAQ's for clients as well as staff, tutorials and so on, to both act as an aid as well as guide or information library to primer staff or client's seeking information or general fixes. I've provided training, performed interviews and did the hiring, as well as overall management tasks involved to keep things running smoothly with staff and operations, to designing infrastructure, to future planning and disaster recovery issues and how to handle them.
I am seeking a full time and long term position. I am interested in anything that's in the work hour range of 6:00 AM to 10:00 PM PST. In other words, I'm not interested in working a shift in the graveyard hours. I am able to also work in sales and billing, as well as tech support (levels 1 to 3), admin tasks, programming/development, management and so on. I am in the United States. I am over 18 years old. I am well spoken and am very proficient at writing and grammar, and have a desire to make the company and all of their clients satisfied. I have a very high client retention ratio of clients I deal with and am always professional and courteous when dealing with customers and fellow staff members. If you are interested in my services, please email me at
tim@chatbase.com, or call me at 530-722-0271. Below is a short summary of my last three jobs, along with some references. My resume is available upon request. Thank you for your time.
HostGator.com, LLC. (HostGator.com) - August 2005 - November 2007 (current).
Reason for leaving: Want to pursue other opportunities.
For over two years, I have primarily acted as a Level 3 server administrator, developed scripts and software, backup and data management solutions and interfaces (including clients and servers, which is actively in the final stages development as I type this), L1, 2 and 3 tech support, abuse team member, etc. Tasks involved over 2,000 shared, reseller, semi-dedicated and dedicated servers. The details and specifics and projects and overall tasks are too varied and great to go into detail here. This is only a very short summary, it would be worth while to ask for more detail. Please inquire further if you are interested.
Site5 Internet Solutions, Inc. (Site5.com) - April 2002 - May 2005.
Reason for leaving: Wanted to pursue other opportunities.
For over three years, I had acted as Sr. Administrator, handling issues from front-line tech support to complex/involved level 3 issues. While with Site5.com, we retained a stellar reputation in the web hosting industry, with promised 15 minute (or less) support ticket response times, were in constant development of new features and services and were seen as one of the industry's cutting edge web hosting providers. Here, I performed everything from support to high level administration tasks, to being involved in development of customized and new control panel features we developed in-house. This included our own brand of control panel front end with greater control and security.
One of several projects that comes to mind, is a clustered DNS system across the server farm, where all additions, deletions and modifications to any zone files were parsed through a client end module, checked for safe and correct syntax, passed over the network to a master (primary) DNS server, where it was further checked and parsed. From there, once verified, it would update the secondary (slave) DNS server with the new zone's content. This prevented DNS poisoning on the local system and network, where it was an issue before later Cpanel developments to help prevent it. This also kept a vital service running on systems soley dedicated to the task of domain resolution for on and off network queries, and prevented a server crash from showing a DNS request as the site being non existent.
We had developed many such services and programs, too many to list here. My responsibilities also extended to support via the ticket system, forums, email, etc., as well as provisioning and coordinating new servers, IP management, server migrations and upgrades. Overall, much of the daily tasks were general systems administration, updates, upgrades, rolling out our own custom kernels, troubleshooting issues, performing security functions, audits (I wrote a script to perform audits to check our billing database against all user accounts and plans, on each server, to report any invalid accounts, non owned databases, mailing lists, crons, old data, etc.) It's fair to say that my tasks and responsibilities at Site5.com were greatly varied and covered a lot of ground, pretty much anything a web host could need one or more people to perform. The details and specifics and projects and overall tasks are too varied and great to go into detail here. Please inquire further if you are interested.
Jaguar Technologies, LLC. (JaguarPC.com) - March 2000 - March 2002
Reason for leaving: Wanted to pursue other opportunities. Was going to start a web host and ended up taking an offer from Site5.com (see above).
Over my time at JaguarPC.com, I had acted as a lead systems administrator, working closely with the owner, Greg Landis, where this involved support queues of all levels, administrative duties, custom scripts for admin tasks, coordination of many tasks, as well as several aspects of development. The details and specifics and projects and overall tasks are too varied and great to go into detail here. Please inquire further if you are interested.
Technical references:
Timothy S. Waibel
1370 Parkway Road
Pittsburgh, PA 15237
H: 412-348-8125 C: 412-417-0184
Andre Ricardo Faca
Applied Innovations Corporation
andre@andrefaca.com+351912658516
David Collins
CTO - HostGator.com, LLC.
davec@hostgator.comShashank Wagh
Level 3 Sys Admin - HostGator.com, LLC.
shashank@hostgator.comSuchandra Thapa
University of Chicago OSG/Argonne National Laboratory
s-thapa-11@alumni.uchicago.edu773-450-3064
Robert Rice
Optiquest Internet Services
780 Westridge Rd 77386
281-364-0539
Urban Weigl
Avara.net Ltd, Managing Director
uw@avara.net+353 87 2435747
Matt Johnson
mjohnson82@bellsouth.net(954) 410-0456
Non technical references:
Curt Micthell
Created 90+ DVD/VHS lesson series ("In the Style Of" and "Learn to Burn").
curt@curt-micthell.com(I can not post his phone number here in public due to his celebrity status).
Stephen T. Maloney
Maloney Wealth Management
Owner/Branch Manager
(530) 244-0225 / (800) 545-5020
