Idologic, a high quality reseller and dedicated web host committed to
customer service is seeking a frontline customer service and technical
support representative.

The Company
Idologic is a small, but established web hosting company with a strong
commitment to customer service. In business since 2001, Idologic is a
recognized provider of high end reseller and dedicating web hosting.
Idologic's team consists of experienced professionals who love what
they do and have a great time doing it.


The Job
Idologic is seeking a frontline customer service and technical support
representative. At most companies, this would be equivalent to a level
2 or 3 technical support representative. Experience in web hosting
technical support is required - this is not a position for those new
to the industry.

The primary responsibilities of the position include helping customers
over Idologic's 24 / 7 helpdesk, server monitoring (and appropriate
responses to issues), and "behind the scenes" work such as server
maintenance and security improvements.

The candidate should have extensive experience with Linux and cPanel /
WHM. He or she should be comfortable resolving issues relating to
email, DNS, server performance, etc. Experience as a programmer and/or
with DirectAdmin is a plus.

Details
Idologic is hiring for all shifts and all days. The employee will work
from his or her home and must have a reliable, high speed Internet
connection. Pay is competitive and is based on relevant experience.
The employee will report to Idologic's VP of Customer Care.

Once Hired
Once hired, the candidate will work with senior staff members and
management for paid training. Training will include work on customer
service skills and etiquette, education about Idologic policies and
procedures, technical training, and mentoring from other employees.

To Apply
Please send your resume and a cover letter or any questions you might
have to jobs at idologic.com (please make necessary replacements).
Please make the subject of the email "CSR - S4J." Idologic will reach
out to candidates it is interested in interviewing within three to
four business days.


Only direct applicants need apply - Idologic is not interesting in
hearing from outsourcing companies or recruiters.


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www.idologic.com - corporate page - Reseller hosting since 2001