DrakNet is looking for dependable, responsible, and experienced part-time remote technical support representatives for helpdesk/support positions on a pay per ticket basis with a possibility of moving to a part-time salaried positions based on performance evaluations.

Initial Primary Responsibilities:
Providing accurate and friendly technical support responses through our ticket system
Troubleshooting cPanel/WHM, Apache, Soholaunch issues for clients.
Answering sales questions when they arise.
Escalating ticket when necessary.

Shifts:
Since this is a per ticket contract position, we do not require shifts, but do expect people to check in and work at least 4 days out of the week and to participate in the forums with other staff, and with clients.

Possible Future Responsibilities:
Handling support chats and/or phone support

Compensation:
Initial Pay Rate will be $2.00 per ticket with .50 per ticket raises commiserate with quality of performance to a max of $4 per ticket.
Tickets are paid regardless of whether problem is solved or escalated/worked on by other staff.
Chat is paid at $7.55 per hour for connect time, rounded up weekly.
Phone is paid at $7.55 per hour for connect time, rounded up weekly.
Forum participation (on our own forum) is a flat $5 per week.

Ticket lists are submitted on Fridays, verified, and are paid the following Monday via PayPal or check as you prefer.

You should have:
Excellent customer service skills
Excellent communication skills (written and verbal)
At least 1+ Year Experience as a tech in the Hosting Industry
Be 18+ years of age
Able to pass background check and position history verification

We'd like you to have:
Experience with Ubersmith

Technical Requirements:
Knowledge of cPanel/WHM/DNS/Apache
Knowledge of and ability to troubleshoot Soholaunch Pro

Caveat:
DrakNet is home to a number of progressive and left-leaning organizations and people of a vast variety of alternative beliefs. It helps if you are a left-leaning, tree hugging liberal - if you're not, it helps if you don't get completely freaked out when someone who's legal name is "Donald" asks you to call him "Mary" because s/he's a pre-op transsexual.

People who are unable or unwilling to exhibit tolerance and tolerate left-leaning and progressive political stances would undoubtedly not be happy here and need not submit applications, as fully half our client base falls under the "progressive" banner. All our clients should be treated with the utmost courtesy and respect regardless of their web site, lifestyle, or viewpoints and any staff we take on must be able to do so without reservation.

Must be able to sign an NDA/Contract.

We are only accepting applicants in the United States.

How to Apply?
Please send a resume and cover letter to positions@drak.net. In your cover letter, please briefly describe your experience, why you are interested in the position, and anything else you feel we should know about you.

Please note we are not interested in outsourcing companies, and do not expect to hear from you in relation to this posting.


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DrakNet Web Hosting
Quality Shared and Reseller Hosting | Soholaunch Pro Included
www.drak.net