I am currently seeking remote employment. I am available any time for work. Please see skills below:
Lisa Curry
lisa.devin@verizon.net Objective
Seeking a new challenge in a progressive organization that offers opportunities
for advancement.
Qualifications
I am highly motivated to succeed. I am a well-organized individual who works
well with others as well as independently. I am a firm believer in teamwork
and my people skills ensure that I thrive in environments where I am a member
of a team. I am a quick learner who is cooperative, flexible, and calm under
pressure. I am also compassionate and as well a "people person".
Education
St Petersburg College AA May 2008
BAS Technology Management minor Programming - present
Skills
Type 65 wpm, 10-key, MS Office: MS Excel, MS Access, MS Word, MS Internet
Explorer, MS Powerpoint, Outlook, All Windows, Adobe Acrobat, Dreamweaver, HTML, MS Money, Peachtree, Quickbooks, Medisoft, Peoplesoft, Basic knowledge of ACT!, TopProducer 7i, Sharper Agent, RELAY, Medicare part A Home Health and Hospice billing, as well as excellent customer service, problem solving, analytical, decision making, communication, follow-up and organizational skills.
Work History
St Petersburg College
Technical Support Specialist
Provides point of contact to end users of desktop computing, networking, and telecommunications systems. Provides first level technical support to college wide end users in order to troubleshoot and resolve system related problems, facilitate service requests, and improve customer satisfaction. Answers incoming calls to the SPC Technical Support Desk phone line and electronic mail system pertaining to selected technical systems, including the PeopleSoft, ANGEL, MicroSoft Office and other selected systems. Communicates with, responds to, and assists all levels of college personnel to describe the nature and severity of system related problems and service requests. Enters user name, description of problem, and related technical information into the Technical Support Desk database system.
Provides first level answer and resolution to problems and service requests based on technical knowledge and skills, and by researching similar problems in the database. Facilitates the hands off problems and requests which cannot be handled immediately to second level technical support personnel.
Researches the Technical Support Desk database to follow up with end users to ensure problem resolution and improve customer satisfaction, and to prepare statistical reports on problems and problem resolution.
Performs related duties as required to exceed user expectations, and to promote a pleasant and productive work environment.
Ceridian
Account Processor
Provided partnership support to the Account Manager to maintain FSA client
accounts. Primary responsibilities were keying client and participant data in
administrative systems promptly and accurately to ensure timely account
maintenance. Processed the majority of the transactional items associated with
FSA Accounts, e.g. tasks related to renewing accounts, adding new hires,
changes, terminations, enrollment entry, address changes, posting deposits &
performing check runs, etc. Provided other administrative support to the
Account Manager and acted with authority to respond to some of the task-driven
client e-mails on behalf of the Account Manager. Processed and sorted through
daily mail received by the Account Managers including many of the internal
reports generated on a nightly basis. Performed reviews and audits of the
manual data entry work completed to ensure accuracy.
Palmetto GBA
Medicare Service and Education Trainer
Accountable for prompt, accurate, thorough and courteous responses to all
Medicare provider inquiries. Educated home health and hospice providers on how
to bill Medicare claims via telephone, as well as responding to beneficiary
correspondence.
HSN
HSN.Com Customer Service
Answer incoming calls assisting customers in resolving any issues on products or
orders.
Certegy Payment Services
Check Verifications
Answered incoming calls from merchants, ISO's and banks in reference to approval
authorization codes for consumers purchasing with checks.
ForeFront Direct
Data Entry Clerk
