Job Title: Program Manager        Job Category: Program Management
Product: (Not Product Specific)  Date Posted: 07/18/2007
Job Code: 203618                       Location: WA - Redmond

The Customer Intelligence and Analytics team in the MXPS (Microsoft.com eXperience, Platforms and Solutions) group is responsible for providing the data, platforms, tools and insight to drive customer satisfaction and marketing effectiveness behind Microsoft.com. Microsoft.com is the face of Microsoft to 100’s of millions of customers every month and the data captured in the customer intelligence systems holds a rich view of our customers’ needs and wants. The CIA team is unlocking that view and using it to develop customer scenarios, improve our Website and overall, our on-line interactions with our customers.

We are looking for a BI (Analytics and Reporting) passionate individual to own the reporting piece of our data warehouse/BI solution. Our reports are built using Excel. You will translate customer requirements into reports and help build a data warehouse and analytics by feeding them the requirements for the data models to build, to serve those reports. Based on the knowledge we have of the CIA data, we need to sometimes educate our customers of possible extra reports that we can provide. You will design excel reports to meet these requirements, and you will also work on building a front end and visualization components for the CIA BI.

Qualifications: BA/BS in Computer Science (CS) or equivalent work experience is preferred. Demonstrated experience or knowledge with SQL Server. Knowledge of SQL Server’s BI technologies like SSIS and SSAS is a plus. Demonstrated knowledge of working with SharePoint server and Excel is required. And Development languages (C#, C++, ASP.NET/ASP or VB) is desired. Working knowledge of Passport, Authorization services, and Privacy is a plus. Working knowledge of Proclarity is a plus. The ideal candidate will have a strong background in Business Intelligence and Data Warehousing.